Customer satisfaction is always our top priority, and as such we handle each query on an individual basis to the best of our ability. While we hope that you are delighted with your order, if you are not perfectly satisfied with your goods we will happily offer you a full refund.
Please read our return policy carefully to ensure you can proceed with your request as quickly as possible.
All returns should be sent back to us in their original packaging provided. Please ensure when returning the parcel that the 57 London box is properly protected.
You have 14 days from receipt of order to request your return, by emailing firstname.lastname@example.org. Unsuitable items must then be returned within 14 days of receiving your returns number. Return outside the 28-day window may be accepted at our discretion. The item(s) should be returned unworn and in perfect condition, with all 57 London garment tags still attached. Returns that are damaged, soiled or returned without their original labels may not be accepted and may be sent back to the customer. Please note that items purchased with discount codes cannot be returned.
Before your parcel leaves our warehouse, it is fully checked and controlled by our packing team. If you receive an item which is damaged, please contact us immediately.
If your item is faulty (i.e. received damaged or with a manufacturing fault), we can offer alternatives such as repair or exchanges. For more information, please contact our team.